Rally Point Australia ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. We understand that veterans, serving members, first responders and their families may share sensitive personal information when seeking support, and we are committed to treating that information with respect, confidentiality and care.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name

• Email address

• Phone number

• Postal address

• Information you provide through contact forms

• Event registrations

• Volunteer applications

• Newsletter subscriptions

• Feedback or survey responses

• Information about your use of our website

• Any other information you choose to provide when contacting us.

Where appropriate and with your consent, you may also choose to share information relating to your service history or wellbeing. You are under no obligation to provide this information.

​

How We Collect Information

We collect information when you:

• Contact us through our website

• Subscribe to our newsletter

• Register for events or programs

• Apply to volunteer

• Participate in surveys or community activities

• Communicate with us by email or telephone

• Visit our website through cookies and analytics technologies.

 

Why We Collect Your Information

We collect personal information so we can:

• Respond to enquiries

• Provide information about our programs and services

• Manage event registrations

• Communicate with volunteers and supporters

• Improve our website and services

• Send newsletters and updates (only where you have opted in)

• Meet legal and regulatory obligations.

​

Disclosure of Personal Information

We will never sell your personal information.

We may disclose your information to trusted third parties where necessary to:

• Operate our website

• Send email newsletters

• Process event registrations

• Provide IT or technical support

• Comply with legal obligations.

These service providers are required to keep your information secure and confidential.

 

Website Analytics and Cookies

Our website may use cookies and analytics services to understand how visitors use our website.

Information collected may include:

• Browser type

• Device information

• Pages visited

• Time spent on the website

• General geographic location

• Referral source.

This information is used to improve the website and user experience and does not generally identify individual users.

You can disable cookies through your web browser settings, although some website functionality may be affected.

 

Email Communications

If you subscribe to our newsletter or updates, we may send you information about:

• Community news

• Events

• Programs

• Resources

• Fundraising initiatives.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

 

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Secure website hosting

• SSL encryption

• Password-protected systems

• Restricted staff access

• Secure cloud-based storage where appropriate.

While we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or incomplete.

To make a request, please contact us using the details below.

 

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

 

Children's Privacy

Our services are intended primarily for adults. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

 

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:

Rally Point Australia

Email: kerry@rallypoint.au

​

Privacy Complaints

If you believe we have breached your privacy, please contact us first so we can investigate your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

For more information, visit the OAIC website at www.oaic.gov.au.